Welcome to the Support Center
Please submit a ticket with our service desk for customer or driver related issues.
Alternatively you may send an email to [email protected] or call 877-786-9339 (Outside North America: +800-7866-3390) where your inquiry will be routed to the appropriate Expertise Center.
Descartes’ Service Desk and Expertise Centers are a critical component to ensuring the success of our clients. Following ITIL principles, Descartes’ portal helps our customers manage their service needs 24 hours a day, 365 days a year. It enables them to track the progress of reported issues and enhancement requests as well as access to a knowledge base to assist self-help.
Have an urgent question?
Check out these FAQs below and contact our team if you need further assistance.
Why do you need to track my phone?
How can I opt out?
Will it use any data?
What files will you access on my phone?
How do I install and use the app?